![]() I then tried to set the security policy of Inactivity. It does launch the screen saver, but it does not require a password. OK, I am losing my mind here.I have set up GP to turn on screen saver after 10 minutes, and to password protect. How do you get windows to require a password after timeout? Windows.I am also assuming that your office is standardize in Microsoft products. *Do these templates contain a lot of objects that get scrambled when converted to a PDF? I am assuming that your office uses a lot of templates to create legal documents, Now, you also mentioned that you represent a legal firm. Have any services in the file server been disabled by the network administrator?Īre users, who are experiencing any of the abovementioned problems, been able to stop or disable any service(s) locally in their computers? Is the AV software configured to delete, quarantine or lock any files that the heuristic scan may detect as suspicious? ![]() * is the antivirus run locally by users or by network administrators? Have you noticed if any Java sandboxed protections been enforced by the network admin since the problem appeared? *is the Java Runtime Environment updated to the latest version 32 bit or 64 bit? OR, are users installing and using whatever they want and trying to mess around constantly with Adobe Internet Access Plugins? *Is Microsoft Edge the default web browser in those computers? * Have some or all of these computers being migrated to Windows 10 from Windows 7? ![]() *How often are fixes and patches applied on every product installed?Īre all the cumulative updates for the mail and file servers, to include all TechNet dependencies, current? *How frequent are these files synchronized or backed up? *are those PDF files large files, PDF portfolios, or files that were merged into a single PDF document were the files in question created using other Adobe products and exported to Acrobat (like Photoshop amd Illustrator for example? * if yes, what type of file server or web server? Linux (which distribution? Windows Server (and version), Unix (which distro?) * are the users accessing those file via webserver or a file server? *Is that network enforcing group policies, VPN services, or any other sort of account restrictions, logging in from different domains? *Are the users sharing those files using mapped network drives?Īre they also synchronizing the files to a cloud storage service other than Creative Cloud, like Microsoft Share Point, Office 365, Google, and such? If yes, Are all the MIME types, to be handled by desktop files ,properly added, cached, configured and updated at the web server level ? OR, are users sharing and downloading files from a web server? *OR, are the PDF files shared,viewed, and edited in a networked environment by different users at the same time? * are the files being opened and saved locally on each computer by the users? * type of office applications like MS Word, MS outlook, browsers with add-ons that are currently interacting with the Adobe products in those computers It will help members of the forum and myself to expedite a quicker resolution to your issue if you can also please provide additional feedback to some or all of the following questions and observations: In contrast to you perceiving my generilized suggestions as vague and as a fob off, so was your original message as it was missing a lot of important pieces to the puzzle. But i will reiterate that even though the release notes of the last update dont address the issue you are experiencing it did added additional configuration options that allows the Acrobat users to manually enable or disable, and that are not present in the prior versions. ![]() So I do apologize if my suggestions were vague and generilize. ![]() I do offer volunteer help outside of my current work schedule like other members in here who ask for no money for in return. Adobe staff do provide guidance and support here as well but I don't work for Adobe, and I am not a staff member. Report Id: 32fc982c-b488-4446-ae28-57f9057d0d84īe advised that this is a user to user support forum. Report Id: 79651e05-c8e8-4a82-9f2f-f0d0ecf9c303įaulting package-relative application ID:įaulting application name: Acrobat.exe, version: 4.1161, timeįaulting module name: ntdll.dll, version: 3.475, time stamp:įaulting application start time: 0x01d51000a2272d5aįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll I do not have the crash dumps as of yet but I see this in the event log when using portfolios.įaulting application name: AcroRd32.exe, version: 4.1161, timeįaulting module name: ucrtbase.dll, version: 3.404, time stamp:įaulting application start time: 0x01d51000a38e953fįaulting application path: C:\Program Files (x86)\Adobe\Acrobatįaulting module path: C:\WINDOWS\System32\ucrtbase.dll ![]()
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